Overview

• Rhea Chatterji wrote in a viral LinkedIn post that on an August 8 flight a First Officer opened the forward lavatory after knocking even though she had locked the door.
• She says the cabin crew minimized the episode as an inconvenience and urged her to meet the pilots in the cockpit, a request she declined due to anxiety.
• After landing, she emailed IndiGo leadership and was offered an apology, a refund and vouchers, a response she called a box‑ticking exercise.
• IndiGo issued a public apology, termed the incident an inadvertent mistake, said the involved crew were counselled and sensitised, and promised reinforced training.
• The post drew widespread criticism online with users questioning lavatory‑occupancy procedures, and no regulatory or legal action has been reported.