Overview
- IndiGo said December 5 was the worst day of the crisis, with well over 1,000 flights cancelled—more than half of its daily schedule.
- CEO Pieter Elbers issued a public apology and acknowledged multi-day disruptions that left passengers stranded at major airports.
- He outlined three measures: expanded customer communications and call-center capacity, same-day movement for stranded travelers, and targeted cancellations to realign crews and aircraft.
- The airline projected fewer than 1,000 cancellations on Saturday and signaled progressive improvements thereafter.
- The DGCA provided temporary relief on pilot duty-time limits as IndiGo rebooted schedules to stabilize operations.