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4w ago

India's UPI System Stabilized After Nationwide Outage Disrupts Millions

A one-hour technical glitch affected digital payment services across major platforms, raising concerns about regulatory compliance and system reliability.

UPI services have been down across multiple apps in India
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UPI services are down across the country.
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Overview

  • A major disruption in India's Unified Payments Interface (UPI) system on March 26, 2025, caused widespread transaction failures across apps such as Google Pay, PhonePe, and Paytm.
  • The outage, lasting approximately one hour, was attributed to intermittent technical issues confirmed by the National Payments Corporation of India (NPCI).
  • Millions of users across India faced failed transactions and delays, with over 3,100 complaints logged on DownDetector during the incident.
  • While NPCI announced that the system had stabilized by the evening, questions remain about its adherence to the six-hour reporting requirement mandated by Cert-In.
  • The incident highlighted the critical role of UPI in India's economy, processing billions of transactions monthly, and underscored the public's reliance on digital payments.