Overview

• A significant technical glitch disrupted UPI services nationwide on April 12, marking the third major outage in 30 days.
• The outage affected leading digital payment apps, including Google Pay, PhonePe, and Paytm, as well as major banks such as HDFC Bank and State Bank of India.
• DownDetector recorded over 2,147 complaints by midday, with nearly 80% of users reporting issues during payment attempts.
• Earlier this week, NPCI introduced a policy restricting international QR code payments to enhance payer identification, unrelated to the outages.
• The recurring disruptions have intensified concerns over UPI's reliability, despite NPCI's previous claims of system stabilization following earlier issues.