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India’s SIM-Binding Order Triggers Standoff Between Telcos and Messaging Apps

The leading internet industry lobby is seeking withdrawal of the directive with a proposal for a technical working group.

Overview

  • The Department of Telecommunications’ November 28 directions require continuous SIM linkage for messaging accounts and six‑hour forced logouts on web and desktop, with a 90‑day compliance window that runs to late February 2026.
  • The rules cover apps including WhatsApp, Telegram, and Signal, and DoT has asked providers to block access for users without an active SIM.
  • Officials say the measures target cyber‑fraud losses of over ₹228 billion in 2024, with clarifications that the rules do not apply when the SIM remains in the device or when users are roaming.
  • WhatsApp is expected to be most affected given its more than 500 million users in India and widespread reliance by small businesses on WhatsApp Business with web and desktop workflows.
  • IAMAI and BIF warn of disruption and technical infeasibility on modern iOS and Android, while telecom operators back SIM binding as a user‑security step they say will not disrupt enterprise systems.