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India's SC/ST Atrocities Helpline Logs 6.5 Lakh Calls, Highlights Stark State-Level Disparities

Launched in 2021, the helpline has registered over 7,100 grievances, resolving 4,314, but states like Maharashtra report zero resolutions despite hundreds of complaints.

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Overview

  • The National Helpline Against Atrocities (NHAA) has received over 6.5 lakh calls since its launch in December 2021, with nearly half originating from Uttar Pradesh.
  • Of the calls, 7,135 grievances were officially registered, with 4,314 resolved; Uttar Pradesh accounted for 1,825 grievances, resolving 1,515.
  • Maharashtra reported 268 registered complaints but failed to resolve a single one, highlighting significant regional disparities in grievance redressal.
  • The helpline operates 24/7 in multiple languages and includes a web portal and mobile app for grievance tracking, feedback, and state-level performance monitoring.
  • Many calls lack sufficient details or do not meet the criteria of the SC/ST (Prevention of Atrocities) Act, limiting their conversion into formal grievances.