Overview

• The Passport Seva Portal suffered server failures on June 19 and 20, forcing PSKs nationwide to suspend operations.
• Many applicants got cancellation alerts at midnight before their appointments, with some experiencing a second abrupt cancellation since April.
• Visitors arriving at service centres found locked gates and printed notices but received no SMS, email or call ahead of closures.
• Rescheduling through the portal yielded no dates for weeks, pushing next appointments months ahead and upending overseas travel plans.
• No public statement has been issued by the Ministry of External Affairs or the Passport Seva account to address the ongoing outages.