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4mo ago

Indian Railways Cancels Catering Contract After Passenger Assault on Hemkunt Express

Following a viral video of a travel vlogger being attacked for reporting overcharging, authorities imposed fines, lodged an FIR, and terminated the vendor’s contract.

Railway Ministry has tweeted that action has been taken against the man involved in the assault case.
Vishal Sharma was assaulted on the Hemkunt Express.
Passenger beaten up in 3AC coach over pricing complaint. Railways reacts to video
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Overview

  • Travel vlogger Vishal Sharma was assaulted by catering staff on the Hemkunt Express after filing a complaint about overcharging for food and water.
  • Sharma documented being charged ₹20 for a bottle of water instead of the approved ₹15, as well as inflated prices for coffee and noodles.
  • The Ministry of Railways imposed a ₹5 lakh fine on the catering vendor and confirmed an FIR was lodged by the Government Railway Police in Kathua.
  • Indian Railways terminated its catering contract with Hotel Rajasthan, citing misconduct and breaches of contractual obligations.
  • The incident has raised concerns about passenger safety and accountability, prompting a formal investigation by railway authorities.