Indian-American CEO Criticizes Air India for Subpar Business Class Experience

Anip Patel shares his discontent over a $6,300 flight from New Delhi to Chicago, highlighting poor amenities and service.

Anip Patel, CEO of CaPatel Investments, described his Air India business class flight as a 'nightmare' on social media.
Patel highlighted issues such as unclean cabins, broken amenities, and lack of in-flight entertainment on the 15-hour journey.
He paid $6,300 for the flight and was particularly frustrated by the limited food options and absence of Wi-Fi.
Despite his negative experience, Air India refunded Patel the full amount without requiring an official complaint.
Patel's video has gone viral, prompting widespread criticism of Air India's service standards amidst their ongoing $400 million refurbishment program.