Overview

• Consumer Affairs Secretary Nidhi Khare said failure to transmit rate cuts will be treated as an unfair practice with potential class action.
• The ministry has logged about 100 grievances from shoppers reporting incomplete pass-through by companies and shopkeepers.
• A special team has been set up to track filings on the National Consumer Helpline and to forward each case to the concerned company for resolution.
• CBIC directed consumers to report cases via NCH toll-free 1915, WhatsApp 8800001915, and the INGRAM portal in a fresh FAQ.
• The GST reset reduced four slabs to 5% and 18%, and while the anti-profiteering channel is not enabled for such complaints, officials say pricing is being closely watched.