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India Unveils Revamped Sugamya Bharat App with AI Chatbot and Scheme Integration

The redesigned platform uses AI-powered chat to provide real-time support alongside integrated government schemes for reporting accessibility barriers.

Sugamya Bharat App
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Overview

  • The app had 83,791 downloads and 14,358 registered users as of June 25, indicating rising engagement.
  • Since its 2021 launch by the Department of Empowerment of Persons with Disabilities, the platform has received 2,705 complaints and resolved 1,897.
  • New circulars and notifications feature delivers real-time updates on accessibility initiatives from the Ministry of Social Justice and Empowerment.
  • Users can upload geo-tagged photos of barriers across public infrastructure, transportation and information and communication systems to prompt corrective action.
  • The revamp introduces a redesigned interface aimed at simplifying navigation for divyangjan and elderly users.