Overview
- Of the migrated accounts, 745,000 belong to central government employees, a subset of a 5.014 million central workforce.
- The move was executed through the National Informatics Centre, which remains the mandated email provider, with Zoho selected in 2023 as the Master System Integrator.
- Contract terms state the government retains ownership of all data and intellectual property, with provisions for service continuity and rollback.
- The platform incorporates encryption at rest and in transit, multi-factor authentication, geo-fencing, IP-based restrictions, and anti-spoofing protections, with 24/7 operations and a minimum 99.9% uptime.
- Disaster recovery requires sites in different seismic zones at least 500 km apart with defined RTO/RPO, while the ministry did not disclose total migration costs or recurring expenses as the shift aligns with a push for indigenous technology.