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India Rethinks Tech Strategy as AI Disrupts Digital Payments and Services

AI automation is testing India’s digital ecosystem, sparking a nationwide drive for homegrown AI expertise alongside intellectual property development.

Overview

  • UPI accounted for 84% of digital transactions in 2025, cementing India’s position as the world leader in real-time payments.
  • The software services industry generated $245 billion in annual revenue in 2025, with about $200 billion coming from exports to clients in the US and Europe.
  • Top Indian IT firms cut 75,000 jobs in 2023 amid the rise of AI-driven automation, leading to slower hiring and a reassessment of business models.
  • Companies and policymakers are now investing in domestic AI capabilities and the creation of intellectual property to move beyond low-cost services.
  • Decades of institutional investments—from IITs and TIFR to the JAM trinity—provided the foundation for India’s robust digital infrastructure and service ecosystem.