Overview
- Footage recorded on November 23 at Maa Belhadevi Dham Pratapgarh station in Uttar Pradesh shows workers tossing mail bags onto Platform 2 and the tracks.
- India Post acknowledged the clip and commented publicly that it “sincerely regrets” the incident and has initiated necessary action to ensure safe handling.
- The Prayagraj Postal Region removed an outsider seen mishandling mail and initiated action against supervisors for negligence.
- Senior officers visited the site, and Postmaster General Rajeev Umrao said staff were rushing and used a wrong, unsafe method to move parcels.
- Authorities pointed to the absence of a sloped ramp or footbridge linking platforms to the Railway Mail Service office, requested a ramp from Railways, and said the inquiry and corrective steps are underway.