Overview

• The National Consumer Helpline has recorded 3,981 GST-related dockets since the Sept. 22 rollout, with 69% logged as grievances and 31% as queries.
• Authorities have forwarded 1,992 grievances to the Central Board of Indirect Taxes and Customs and referred 761 cases in real time to companies for resolution.
• Milk pricing drew the most complaints, though regulators clarified fresh milk was already exempt and UHT milk is now exempt under the reform.
• Electronics complaints reflected confusion over rate changes, which shifted TVs, monitors, dishwashers and air-conditioners to 18% while laptops, refrigerators and washing machines were already at 18%.
• Consumers also questioned LPG and petrol prices, with officials noting domestic LPG remains at 5% GST and petrol is outside GST; the CCPA is conducting a detailed review with potential class action.