Overview

• Consumer Affairs Secretary Nidhi Khare said Monday the National Consumer Helpline has recorded 3,000 GST-related complaints since reduced tax rates took effect.
• The helpline is forwarding all GST complaints to the Central Board of Indirect Taxes and Customs for follow-up action.
• Officials are scrutinizing pricing tactics that use misleading discounts to avoid passing on the benefits of lower GST rates to buyers.
• The ministry is deploying artificial intelligence and chatbot technology to analyze complaint patterns across sectors.
• Khare’s remarks underscore government concern that some retailers may not be fully transmitting GST rate cuts to consumers.