India Leads Global Shift to Human-Agent Workflows, Microsoft Finds

Overview

• Microsoft released its 2026 Work Trend Index on Thursday in Bengaluru, based on a 20,000-user survey and anonymized Microsoft 365 signals.
• Thirty-two percent of Indian AI users qualify as 'Frontier Professionals' who design and run multi-step agent workflows, roughly double the 16% global average.
• Major Indian IT firms licensed more than 400,000 Microsoft 365 Copilot seats in under six months and report very high monthly active use rates.
• Company-reported outcomes include Infosys at about 91% monthly active Copilot use, Wipro above 95% with more than 29,000 employee-built agents, and TCS reporting 20–25% productivity gains and 25–35% shorter cycle times.
• Indian organisations say they prioritise quality control and critical thinking for AI outputs, and they are investing in leadership alignment, manager adoption, agent-building programs and training to scale human-agent teams.