Overview
- Union Minister Pralhad Joshi has directed major online retailers to conduct internal audits and remove any use of dark patterns or face enforcement actions.
- The Central Consumer Protection Authority’s guidelines identify 13 deceptive design strategies, including false urgency, basket sneaking and confirm shaming.
- Legal notices have been served to at least 11 platforms, such as Uber, Ola, Zomato, Swiggy, Zepto and Rapido over suspected manipulative interfaces.
- The government has released consumer tools like the Jagriti App and Jago Grahak Jago portal to help users report dark patterns and check real-time trust ratings.
- Indian regulators’ crackdown follows similar measures under Europe’s Digital Services Act and California’s privacy laws to ban deceptive interface tactics.