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India Caps Airfares, Orders Probe as IndiGo Disruptions Start to Ease

Government intervention follows IndiGo’s failure to adapt to stricter pilot‑rest rules.

Overview

  • After cancelling well over 1,000 flights on Friday, IndiGo reported fewer cancellations on Saturday with airports saying operations were steadily resuming, and the CEO projected full normalcy between December 10 and 15.
  • The aviation regulator formed a four‑member committee to examine IndiGo’s rostering and oversight lapses, with a report due in about two weeks to enable enforcement actions.
  • Authorities granted temporary relief from parts of the revised Flight Duty Time Limitations, including night‑duty limits and weekly‑rest substitution, to stabilise crew availability.
  • The Civil Aviation Ministry imposed temporary fare caps, ordered automatic refunds by 8 pm Sunday, directed hotels and assistance for stranded passengers, and required baggage tracing within 48 hours with dedicated support cells.
  • Airfares on alternate carriers spiked sharply and IndiGo’s on‑time performance plunged to 8.5%, prompting Indian Railways to add coaches and special services to ease pressure on key routes.