Overview

• The Department of Consumer Affairs has created a dedicated GST grievance category on the NCH/INGRAM portal ahead of the Sept. 22 rollout of the simplified GST regime.
• Consumers can lodge GST-related complaints via toll-free 1915 or through WhatsApp, SMS, email, the NCH app, the web portal, and the Umang app.
• The INGRAM category includes sector sub-categories such as automobiles, banking, consumer durables, e-commerce, and FMCG for targeted complaint routing.
• CBIC officials trained NCH counsellors on Sept. 11, and the Consumer Affairs Secretary met e-commerce and industry on Sept. 17 to urge pass-through of GST rate cuts to buyers.
• The helpline will share complaint data with companies and CBIC for timely action, leveraging NCH’s expanded capacity of roughly 1.7 lakh monthly complaints with about 65% filed digitally.