Overview

• Nearly nine in 10 Indian adults held a bank or mobile money account in 2024, up from 35% in 2011 according to the World Bank’s Global Findex report.
• About 16% of account holders did not use their accounts in the past year, more than double the global average inactivity rate of 6%.
• Only 31.1% of accounts are linked to digital services such as cards or mobile phones, highlighting room for growth in digital financial adoption.
• Gender and rural gaps in basic account ownership have effectively closed, with over 89% of women and rural residents now holding accounts.
• Users cite distance to branches, lack of trust, insufficient funds and discomfort operating accounts alone as key barriers to regular usage.