Overview

• Indecopi’s Consumer Protection Commission No. 2 instructed Saga Falabella to cease enforcing an outlet policy that barred returns and exchanges.
• The company informed regulators during the proceeding that it would withdraw the restriction under an allanamiento, closing the contested issue but not the corrective orders.
• Saga Falabella must remove all signs and communications with the restriction and is prohibited from reintroducing it in future consumer dealings.
• The resolution requires clear, accessible promotion terms, including identification of participating outlets when relevant.
• Indecopi issued two formal admonishments and set a 15‑business‑day compliance window, with a five‑day certification requirement and potential coercive fines under Article 117 for noncompliance.