Overview

• Indecopi’s Lambayeque office imposed a 27.56 UIT fine—S/147,446—on the university for providing a deficient service to two students in Chiclayo.
• The case stemmed from the Internal Medicine course, where evaluations were not delivered and grades were not published, breaching Article 19 of the Consumer Protection Code.
• Investigators also determined the university failed to answer a notarized complaint dated October 31, 2024 within the 15 working days required by Article 24.
• The final resolution (Nº 0470-2025/INDECOPI-LAM) orders the delivery of legible copies of the evaluations and a formal response to the carta notarial within 15 business days of notification.
• Indecopi stated the decisions are final because no appeal was filed and required the university to prove compliance within five business days after the corrective deadline; the reports do not indicate whether compliance has occurred.