Overview
- The regional commission confirmed a sanction of 3.78 UIT (S/20,223) under Resolution No. 575-2025/INDECOPI-JUN, which became final on January 15, 2026.
- Investigators found the service replaced the charging port, battery and TrueDepth camera on a new iPhone 14 Pro Max without informing the customer or documenting the work.
- Indecopi concluded the unauthorized swaps turned the device into a reconditioned product, violating the duty of idoneity in articles 18 and 19 of the Consumer Protection Code.
- Saga Falabella must reimburse the S/6,599 purchase price to the consumer within 15 business days as a corrective measure.
- The consumer discovered the extra part changes through a manufacturer follow‑up report that supported the complaint.