Overview
- Indecopi’s Consumer Protection Commission No. 2 fined operator Peruvian Tours Agency S.A.C. 16.02 UIT (S/85,707) under Resolution No. 2488-2025/CC2.
- The case follows a September 2024 incident in which a six-year-old fell from the hotel’s second floor and suffered cranial trauma and a head hemorrhage.
- Investigators determined the second-floor railings lacked protective elements to prevent a child from passing through, violating the National Building Regulations.
- The ruling orders reimbursement of the child’s medical expenses, to be coordinated with the family.
- The decision remains within the administrative appeal window and could move to Indecopi’s Specialized Consumer Chamber for second-instance review if appealed.