Overview
- Ickenham Travel Group stopped trading on November 20, with the long-running firm having operated brands including Letsgo2, Abu Dhabi Holidays and Ras Al Khaimah Holidays.
- The regulator advises customers with ATOL-protected e‑tickets to check directly with their airline because some flights may remain valid for travel or return.
- Affected travellers can either use valid flights and reclaim the cost of comparable replacement services such as accommodation and transfers or choose a full refund where ATOL protection applies.
- Passengers who travel on valid tickets are warned they may not have the original package protection for disruption risks on individually rebooked elements.
- Accommodation-only and other non-flight packages are not covered by ATOL, so those customers should contact the company’s administrators once appointed.