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Iceland’s PLAY Shuts Down, Cancels All Flights Worldwide

Leaders blamed sustained losses and internal disputes, prompting passengers to seek refunds through card issuers.

Overview

  • About 18,000 people were booked to fly with the carrier in the coming week, including roughly 1,750 affected on the shutdown day when 12 flights were canceled.
  • The board cited prolonged financial underperformance, weak recent ticket sales after negative coverage, and internal disagreements over strategic changes.
  • The Boston Globe reports the company filed for bankruptcy on Monday as it formally halted operations and canceled remaining services.
  • Condor introduced limited rescue fares for affected customers on routes involving Berlin, Paris, and Prague through November 30, typically €300 plus taxes one-way.
  • PLAY directed customers to seek chargebacks or contact travel agents for refunds, and approximately 400 employees are expected to lose their jobs.