Overview
- The collaboration was announced at the World Economic Forum in Davos and integrates action‑capable agents into e&’s core policy, risk and compliance operations.
- Built on IBM watsonx Orchestrate and connected to IBM OpenPages, the implementation delivers auditable outputs under enterprise governance controls.
- An eight-week proof of concept completed with Gulf Business Machines demonstrated operation at enterprise scale under real-world conditions.
- IBM says the agents can reason, orchestrate tasks and take actions inside governed systems to speed compliance processes and enable 24/7 self-service.
- e& and IBM frame the rollout as a milestone toward a scalable, governed foundation for wider agentic AI adoption, with no third-party validation reported.