Overview

• The hotel continues to offer tickets online for upcoming day parties despite announcing a suspension of its advertised events programme
• Resort management has banned non-guests from entry and deployed 24/7 roof and corridor patrols to deter risky behavior
• Spanish Guardia Civil is investigating a string of at least seven guest deaths since April, four of which involved balcony falls
• Families and guests have criticized management for slow communication, rapid cleanup of incident scenes and low balcony railings
• Hotel representatives say they are cooperating with authorities, meeting building regulations and planning additional safety measures