Overview
- Players reported unexpected PayPal debits shortly after launch, with screenshots showing charges in multiple currencies labeled as Gryph Frontier PTE. LTD.
- A clip from streamer Jason 'fobm4ster' Jeon appears to show unapproved transactions, and similar reports have been posted across the Endfield subreddit.
- Hypergryph said the issue affected a small number of PayPal purchases due to an inconsistency between orders and item delivery and disabled PayPal within roughly two hours of launch.
- The studio pledged full refunds for impacted PayPal orders, stated it had begun processing them, and said resolutions are expected within about four hours after players contact support with account details.
- Hypergryph emphasized it does not store player payment information, added that payments are handled by PayPal, and noted the root cause has not yet been determined.