Overview
- The initiative was launched on January 9 by Police Commissioner V. C. Sajjanar to speed up cybercrime complaint handling and support victims of online fraud.
- The C-Mitra team has contacted about 1,000 victims so far, averaging roughly 100 follow-up calls per day to those who reported through the 1930 helpline or the national portal.
- After collecting case details, staff use artificial intelligence to prepare legally sound complaint drafts sent to victims via WhatsApp or email for review and signature.
- Victims must print, sign, and mail the draft to the Basheerbagh Cyber Crime Police Station, after which FIRs are registered promptly and digital copies are sent to their phones.
- A 24-member unit operates the helpdesk in two shifts from 8 a.m. to 8 p.m., which police say reduces hesitation to approach stations and shortens wait times.