Overview

• The dedicated WhatsApp number 7416687878, launched July 27 for senior citizens and people with disabilities, received 25 formal petitions within 24 hours.
• Users sent over 1,200 messages—including photos of issues and expressions of gratitude—as they tested the new remote submission feature.
• Each grievance is entered into a dedicated portal, assigned a unique ID and immediately acknowledged via WhatsApp.
• Action Taken Reports will be sent directly to complainants once departments update their cases, ensuring end-to-end transparency.
• The service covers only Collectorate-handled Prajavani complaints and does not apply to GHMC or HYDRAA programmes.