Overview

• HMWSSB convened an emergency meeting late Thursday after a data-centre failure and activated its contingency plan, directing managers to use dedicated WhatsApp channels and conduct on-site inspections.
• Staff are manually handling tanker bookings and deliveries at 72 filling stations and logging requests through Metro Customer Care to sustain water supply.
• Tanker trips fell to about 1,200 by 5 pm Friday compared to the usual 2,500–3,000, creating long queues and localized shortages.
• Consumers have reported water shortages, pollution, pipe leaks, sewer overflows and billing disputes as manual processes struggle to meet demand.
• Specialists from Telangana Information Technology & Electronics and Communications have joined HMWSSB’s technical team to diagnose the database failure and restore full online services.