Overview
- The service is available only within the Hyderabad Police Commissionerate and runs 8 am to 8 pm with a 24‑member team using AI tools.
- Victims must first report through the 1930 helpline or the National Cyber Crime Reporting Portal before C‑Mitra staff call back and draft complaints using AI.
- An FIR is registered after the victim submits a signed physical copy by post, courier or a drop box at the Basheerbagh Cyber Crime Police Station, with digital signatures under exploration.
- Losses above ₹3 lakh are taken up by the Cyber Crime Police Station, while smaller losses are registered as Zero FIRs and transferred to local stations.
- Police published verified contact details—calls from 040‑4189‑3111 and WhatsApp from the 87126 series—and clarified that C‑Mitra only facilitates FIR registration and does not investigate or recover funds.