Overview

• GHMC Commissioner R.V. Karnan directed zonal and deputy commissioners to ensure unrestricted entry, lift access and designated parking for postal staff in gated and multi-storied communities.
• Resident welfare associations must install and maintain standardized letterboxes as required by the Post Office Act, 2023 to guarantee doorstep delivery.
• Section 221 of the Bharatiya Nyaya Sanhita, 2023 makes obstruction of government postal workers a punishable offence with possible legal action for non-compliance.
• India Post has equipped delivery staff with mobile devices and GPS tracking to provide real-time confirmation of letter and parcel deliveries at recipients’ doorsteps.
• Residents are encouraged to use the ‘Know Your Pincode’ service and India Post’s online portal, toll-free helpline or social media channels to report and resolve delivery grievances.