Overview

• HSBC is contacting customers to update their data and will close accounts only if clients fail to respond after multiple notifications.
• Jorge Arce said the cancellations are routine measures to satisfy Mexico’s strict anti–money laundering and Know Your Client requirements.
• The bank uses AI-powered monitoring tools to flag unusual transactions and trigger reviews before any account action.
• Arce emphasized that the proportion of closed accounts has not risen relative to previous years despite a larger client base.
• Other Mexican banks have adopted similar KYC enhancements under CNBV oversight following U.S. FinCEN sanctions on Intercam, Vector and CIBanco.