HSBC Mobile and Online Banking Services Down on Black Friday

Internal system issue disrupts services, leaving thousands unable to make online purchases during key sales event.

HSBC's mobile and online banking services experienced a significant outage on Black Friday, leaving thousands of customers unable to access their accounts or make online purchases.
The bank has attributed the disruption to an internal system issue and is working urgently to restore services.
Customers have been advised to authorise online purchases with a one-time passcode via SMS if their app is not working.
The outage, which began around 7am local time, has caused frustration among customers, many of whom were hoping to take advantage of Black Friday sales.
Subsidiary banks of HSBC, including First Direct and M&S Bank, are not affected by the outage.