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19m ago

HSBC and First Direct Suffer Major UK Outage

The disruption comes a day after NatWest resolved a separate app glitch, highlighting continuing fragility in UK digital banking access.

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Overview

  • Problems began around 11:00 BST on August 27, with more than 4,700 outage reports for HSBC on DownDetector by about 11:30.
  • Customers reported error messages including an “err03” code, missing balances and transaction data, and declined online payments.
  • HSBC acknowledged the fault, said it is investigating as a matter of urgency, and directed urgent cases to branches and telephone banking.
  • First Direct, owned by HSBC, was also affected, with some users seeing balances but unable to open account details or complete actions.
  • On August 26, NatWest apologised after a brief mobile‑app disruption that some users linked to the Sainsbury’s Bank migration; the bank said the issue was resolved.