Overview

• Outage tracker DownDetector logged more than 4,700 complaints for HSBC around 11:30am UK time, with fewer reports for First Direct and users citing an “err03” code and messages saying information was unavailable.
• HSBC’s service status page acknowledged problems with both mobile and internet banking, while indicating other services were operating normally.
• Customers reported being unable to view balances or complete transfers, and HSBC directed those needing urgent help to call customer services.
• The HSBC/First Direct disruption follows a separate NatWest app issue on Tuesday morning that the bank said was resolved the same day after apologising for the inconvenience.
• During the NatWest incident, some users said Sainsbury’s Bank migration prompts blocked app authentication required for online banking access.