HP Ends Online-Only LaserJet Printers Following Customer Backlash
The company will discontinue e-series LaserJets and Instant Ink toner subscriptions due to connectivity and DRM complaints.
- All HP LaserJet printers with an 'e' suffix will be discontinued, including the M200 and OfficeJet Pro series.
- Existing customers can continue using their e-series printers, but new models will not support HP+.
- HP will cease marketing its Instant Ink toner subscription service later this year, affecting new customers only.
- The decision follows years of customer dissatisfaction with mandatory online connections and exclusive use of HP-branded ink.
- HP faces a class-action lawsuit over firmware updates that disabled third-party ink cartridges.