Overview

• Hertz’s airport scanners, supplied by UVeye, photograph cars at pickup and return and generate damage assessments that can trigger charges without independent human review, according to Rep. Nancy Mace’s letter.
• Mace, who chairs the House subcommittee on cybersecurity and government innovation, requested a meeting with Hertz CEO Gil West and detailed information on how the system determines damage and handles disputes.
• Customer complaints describe bills typically ranging from about $190 to $500 for minor blemishes, including one renter charged $440 with repair, processing and administrative fees.
• Hertz defends the program by citing thresholds for billable damage, a claim that over 97% of scans show no charges, and dispute options through Customer Care where agents review flagged images when challenged.
• UVeye’s system analyzes treadwear and inspects a vehicle’s undercarriage, body and glass; lawmakers note other rental firms reportedly require human review before billing, while Hertz is described as an exception, with six locations currently using the scanners and more planned.