Overview
- At Westfield Les Quatre-Temps in La Défense, customers report average waits of about 1.5 hours with peaks reaching roughly 3 to 3.5 hours, and security or police were called after crowding incidents.
- Operators say closures of traditional pickup points have rerouted unexpected batches of parcels to remaining sites, with one Paris location holding around 6,000 packages versus a more typical 4,000.
- Mondial Relay ended numerous small‑shop contracts and is rolling out about 7,000 lockers, which reduces staffed options and concentrates traffic at the counters that remain open.
- Seasonal volumes are elevated, with La Poste projecting roughly 6% more parcels than last year, approaching 200 million for the holidays, prompting some relay operators to double staffing.
- Limited locker capacity and oversized items push deliveries to staffed relays, backlogs grow as fewer than half of customers collect packages within 48 hours, and some small operators report heavier workloads alongside modest revenue gains.