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7h ago

Hotel Guest Pays 280 Times Room Rate After Flooding Hainan Room Over Refund Dispute

The case highlights Chinese rules that treat intentional damage above 5,000 yuan as potentially criminal.

A Chinese guest flooded a hotel room after a refund denial and later paid 280 times the room rate for the damage she caused.
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Overview

  • The guest booked a one-night stay online for 108 yuan and sought a full refund within about 30 minutes of checking in.
  • The hotel manager cited a no-cancellation-after-check-in policy and offered a free upgrade, which the guest rejected.
  • While awaiting authorities, the guest intentionally ran taps and the shower, tossed bedding into the shower, and used shower gel, leading to leaks from the second floor into the lobby.
  • The hotel estimated losses at around 20,000 yuan, and police said the guest admitted to the damage and paid close to 30,000 yuan, about 280 times the room rate.
  • The guest had also called police and filed a government hotline complaint, and reports do not mention any detention or charges beyond the compensation.