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7h ago

Homeowners Say Barratt New‑Build Now Worth £1 as Dispute Stalls

The couple seek a market‑value buy‑back after reporting severe defects that they say cut the home’s worth to £1.

The couple purchased the £275,000 home in Ivybridge, Devon, using in part around £55,000 borrowed through the government’s Help to Buy scheme (Photos: Abbie Trayler-Smith)
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Overview

  • Dayle Dixon and Mark Lee bought the Ivybridge, Devon house in 2018 for £275,000, partly using Help to Buy, and report roughly 500 defects including damp and structural issues.
  • An independent surveyor told them the undamaged market value would be about £330,000, but the couple say the defects leave the property effectively valued at £1.
  • The homeowners say Barratt offered multiple buy‑backs and eventually matched the £330,000 valuation with £5,000 compensation, which they rejected before the offer was withdrawn.
  • Barratt says it tried for years to resolve issues using independent surveyors and contractors, claims there has been no contact from the owners this year, and remains open to talks.
  • NHBC says the property carries its 10‑year Buildmark warranty and that its resolution service has previously been used, highlighting that the dispute remains unresolved.