Overview

• The Transformation Roadmap’s latest rollout launches new Self Assessment features for over 12 million taxpayers as part of HMRC’s drive to achieve 90% digital interactions by 2030
• Digital registration and opt-out processes have been streamlined to cut confusion and reduce calls to HMRC helplines
• Enhanced on-screen messaging provides real-time guidance on return progress and next steps to reassure users
• A revamped online appeals system offers clearer instructions and faster outcomes for late filing and payment penalty disputes
• With the second Payments on Account due July 31, customers can now set up weekly or monthly Budget Payment Plans and are urged to file early to secure refunds and curb future instalments