HMRC to Close Tax Helpline for Six Months Annually, Pushing for Online Self-Service

In a move to modernize tax services, HMRC will shut its self-assessment helpline from April to September each year, directing taxpayers to utilize digital platforms.

HMRC's decision to close its self-assessment helpline for half the year is aimed at encouraging taxpayers to resolve queries online.
The closure will affect the period from April 8 to September 30, during which taxpayers will be directed to HMRC's digital services for assistance.
Special provisions are in place for individuals who cannot access online services or need extra support, including a webchat service and an online services helpdesk.
Critics, including the Treasury Select Committee chair, argue that the public and the department may not be ready for such a significant shift to online tax resolution.
HMRC insists the move is part of its efforts to modernize the tax system, claiming that online services offer quicker, easier, and more accessible tax management.