Overview

• The new PAYE service lets employees review and amend their income, allowances, reliefs and expenses through the Personal Tax Account or HMRC app.
• This rollout is part of a Transformation Roadmap aiming for 90% of customer interactions to be digital by 2030 and a £50 million annual saving from reduced paper correspondence.
• HMRC is deploying advanced AI to automate processes and monitor the tax system in near real time, including biometric likeness-liveness checks to detect fraud.
• The Treasury has committed £1.7 billion over four years to recruit 5,500 compliance officers and 2,400 debt-management staff to strengthen enforcement.
• An SMS confirmation service for self-assessment appeals is being prepared for next year and umbrella-sector tax reforms are scheduled for April 2026.