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Hilton Cuts Ties With Minnesota Franchise After Hotel Refused Rooms to DHS/ICE Agents

The decision followed video confirming the independently owned Lakeville property kept turning away DHS personnel.

Overview

  • DHS on Jan. 5 posted emails showing the Hampton Inn Lakeville telling government buyers it would not allow ICE or immigration agents to stay and that reservations would be canceled.
  • Hilton initially said the property was independently owned and not reflective of the brand’s values, while operator Everpeak Hospitality apologized and said it was accommodating affected guests.
  • After a video showed a front desk employee still denying a DHS booking, Hilton on Jan. 6 said it was removing the hotel from its systems and reinforcing standards with franchisees.
  • The hotel at issue is a Hilton-branded Hampton Inn near Minneapolis, part of a network where most locations are owned and operated by franchisees.
  • The dispute unfolded as the administration sent a major DHS/ICE deployment to Minnesota for fraud investigations, with reports indicating the surge could involve roughly 2,000 agents, and it drew intense online reactions and market attention.