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Highmark Health Begins Abridge AI Scribe Pilot and Advances Real-Time Prior Authorization Tool

Outpatient pilots reported that 92% of patients felt providers were more attentive.

Overview

  • Allegheny Health Network’s phased outpatient rollout will precede a planned system-wide expansion across all AHN hospitals and practices.
  • Abridge’s ambient clinical intelligence records consented clinician–patient conversations and converts them into editable, EHR-ready notes in real time.
  • The partners are co-developing a point-of-care authorization system that automates form completion, submission and approval tracking during visits.
  • Early testers reported major gains in documentation accuracy, workflow efficiency and clinician work-life balance.
  • Highmark’s technology arm, enGen, will support integration and scaling of both the AI scribe and authorization tools across the network.