Overview

• Hertz has rolled out UVeye's high-resolution AI scanners at six U.S. airports and plans to install them at nearly 100 more by year’s end.
• The technology captures thousands of images on pickup and return to detect discrepancies but has resulted in unexpected charges for minor scratches unnoticed by human checks.
• Customers report that processing and administrative fees can roughly match repair costs and that an AI chatbot handles most damage inquiries.
• A law firm has launched an investigation following a surge in complaints over opaque billing and limited access to human dispute resolution.
• Competitors are split on AI adoption: Sixt uses a similar scanning tool while Enterprise Mobility and Avis Budget Group maintain human-led inspections.